Shipping
UK Standard delivery - £2.99 (2-4 work days), free for orders 40+.
European delivery varies by region, select your country from the bottom menu to view in your local currency and see delivery charges at checkout, or below. Please note that duty taxes may be payable by the customer to certain areas.
Spain, Portugal - 10.00 € (2-11 work days), free for orders 100 €
Ireland, France, Netherlands, Germany, Belgium, Luxembourg - 10.00 € (2-11 work days), free for orders 100 €
United States - $25.00 (10-15 work days), $40 (3-4 work days), free for orders $150 (10-15 days)
Croatia, Estonia, Finland, Latvia, Lithuania, Austria, Slovakia, Slovenia - 12.00 € (2-11 work days), free for orders 120 €
Italy, Malta, Greece - 15.00 € (2-11 work days), free for orders 120 €
Cyprus - 16.00 € (2-11 work days), free for orders 120 €
Sweden - 150.00 kr (2-11 work days), free for orders 1,500 kr
Czech Republic - 300.00 kc (2-11 work days), free for orders 2,500 kc
Denmark - 80.00 kr. (2-11 work days), free for orders 1,000 kr.
Poland - 60.00 zl (2-11 work days), free for orders 600 zl
Romania - 60.00 lei (2-11 work days), free for orders 600 lei
Hungary - 5,000.00 Ft (2-11 work days), free for orders 50,000 Ft
Bulgaria - 30.00 πβ (2-11 work days), free for orders 300 πβ
Australia - $50 (10-15 work days), $75 (5-7 work days), free for orders $250
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, have your order number to hand, visit https://shopify.com/56762859673/account and if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We cannot pay for any returns postage from outside of the United Kingdom.
For any other returns questions contact us at info@pallacorda.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.