Shipping & Returns

Shipping

UK Standard delivery – £2.99 (2–4 work days), free for orders £80+.

Returns

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, have your order number to hand and visit https://shopify.com/56762859673/account. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We cannot pay for any returns postage from outside of the United Kingdom.

For any other returns questions, contact us at info@pallacorda.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like to exchange an item for a different size, please email info@pallacorda.co.uk with your order number and the size you would like to exchange for.

Once your return has been received and approved, we’ll send your replacement item out to you. There is no additional delivery charge for exchanges.

Exchanges are subject to stock availability. If your requested size is no longer available, we’ll contact you to arrange an alternative or refund.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.