Privacy Policy

This Privacy Policy describes how pallacorda.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@pallacorda.co.uk or by mail using the details provided below:

86 Heyes Lane, Alderley Edge SK9 7LE, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: to provide products or services to you, fulfill our contract, process payment, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for risk or fraud, and provide marketing aligned with your preferences.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
  • Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Google Analytics to understand how customers use the Site. Read more here: Google Privacy Policy and opt out here: Opt Out.
  • We may share your usage and purchase data with advertising partners, directly or via cookies or similar technologies (with your consent where applicable).

Learn more about targeted advertising at the Network Advertising Initiative.

You can opt out of targeted advertising at:

Or via the Digital Advertising Alliance.

Using Personal Information

We use your personal Information to offer products, process payments, fulfill orders, and keep you informed about products, services, and offers.

Lawful Basis

Under GDPR, we process your personal information using the following bases:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Vital interests
  • Legitimate interests (not overridden by your rights)

Retention

We retain your Personal Information unless you request erasure. See “Your Rights” for more info.

Automatic Decision-Making

We do not use automated decision-making with legal or significant effects. Shopify uses limited automation to prevent fraud:

  • Temporary IP blacklist after failed transactions
  • Temporary card blacklist tied to blacklisted IPs

Your Rights

GDPR

EEA residents have the right to access, correct, update, erase, or transfer their Personal Information. Contact us to exercise these rights.

Data is initially processed in Ireland and transferred to Canada and the U.S. Shopify’s GDPR info: Shopify GDPR Guide.

CCPA

California residents can access, transfer, update, or delete their data. You may appoint an agent to make requests. Contact us for details.

Cookies

We use cookies for functionality, analytics, and advertising. Cookies enhance your experience and remember preferences. Some expire when browsing ends, others persist.

You can manage or block cookies in your browser settings. For more help: allaboutcookies.org.

Blocking cookies may impact site functionality or advertising preferences.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

Do Not Track

We do not alter practices based on Do Not Track signals due to a lack of consistent industry guidance.

Changes

We may update this policy to reflect changes to our practices or regulations.

Complaints

To complain, contact us using the info above. You can also contact the UK’s data protection authority: ico.org.uk.

Last updated: 27th April 2022